According to Wikipedia IT Asset Management (ITAM) is a "set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of Software and Hardware that are found in the business environment”.

Asset management (AM) software brings accurate inventory data together with business information and reporting requirements, discrepancies, changes and other important information to administrators and decision makers. Asset inventory data is exhaustibly dynamic and without AM software sending alerts on set conditions or tracking specific criteria, asset management would be close to impossible.

There are two types of AM software: those looking at Hardware and those tracking Software.

Hardware Asset Management (HAM)

This entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include planning, request and approval process, procurement management, life cycle management, deployment, redeployment, maintenance, upgrade and finally disposal management.

Software Asset Management (SAM)

This applies to the business practices specific to software management, including software license management, configuration management, standardisation of images and compliance to regulatory and legal restrictions such as copyright law, Sarbanes Oxley and software publisher contractual compliance. Legal software use in an organisation is enforced by such compliance organs as the Business Software Alliance (BSA) globally, the Software and Information Industry Association in the US and the Federation Against Software Theft in the UK.

Gartner research shows SAM can result in savings of up to 30% of the IT budget. These savings result from accurate purchases of licences (neither too many nor too few) and the full use of all licences purchased. Software which is not used is eliminated from the environment, meaning an audit by the BSA need never cause concern.

Financial Reporting

Asset management has at least two components tracking assets and managing liabilities associated with them. Traditionally this meant counting and depreciation. This paradigm applies to a company's information technology (IT) assets as well.

It is an irony of modern industry that despite investing huge amounts of financial and human capital into IT, many organisations often have less interest in effectively tracking and managing these IT assets than they do in maintaining their physical assets. The reality is that more than two-thirds of organisations have a discrepancy of up to 30% between expected and actual IT Asset inventories.

Besides the obvious financial and legal implications this lack of knowledge poses other problems - how can you accurately budget and plan if you don't know what you've already got? How can you eliminate waste if you don't know what people are using?

The Crimzone Solution

IT Asset Management(ITAM) is only effective if Hardware (HAM) and Software (SAM) are both part of a single (ITAM) solution.

The Crimzone IT Asset Management solution is a single ITAM solution!

Call Centre

The Call Centre acts as a single point of contact to record in a systematic structured manner all user requests, user submitted incidents and general infrastructure generated incidents. From this IT can quickly and efficiently respond to these business critical incidents.

  • Recording of user requests with initial split by Hardware or Software.
  • Knowledge base to assist the Call Centre agent to offer possible solutions.
  • Remote management capabilities of selected hardware and software for immediate assistance.
  • “Manager” based tracking of all calls showing status from Request to Completion stage.
  • SLA Priority linking by asset type.
  • Linked to Warehouse to issue replacement items.

Asset Management

The management of IT assets to manage compliance, and improve your return on capital with an operational approach to life cycle, inventory, contract, and cost controls of IT assets.

  • Procurement
    • The creation of the asset.
  • Receiving
    • Book In of items from Suppliers or returns from Repairs or Redeployment.
  • Stocking / Inventory
    • Central Warehouse to store and make new and refurbished assets available at short notice.
    • Automated bar coding based stock taking solution for both standard and serialised items.
  • Refurbishing
    • Repair process system with priority given to demand and Stock on Hand.
    • Repair Order / Job Card system with user defined process including Scrapping prompt.
    • Cleaning / Packaging / Testing with the ability to print barcode labels for future tracking.
  • Dispatch from Warehouse
    • Controlled by a “Picking Manager” required equipment is picked and scanned and forwarded to the “Dispatch Manager”.
    • At dispatch items are packed and the necessary shipping arrangements made.
    • A POD (Proof Of Delivery) system is included to ensure items dispatched are received by the intended party recording the date, time and person who received the item.
  • Disposal
    • At the end of its useful life cycle items as determined in the system are disposed of in a systematic and responsible manner.
    • Documentation is created to verify the item being scrapped.
    • At Repair or Refurbishment stage items can be scrapped if the cost to repair exceeds the value of the item.
  • Management by Location
    • Management of all Assets by physical location such as Branch / Store etc.

Service Level Agreements (SLA)

IT professionals are under considerable pressure to ensure that required IT service levels are delivered to users. Service Level Agreements ensures that crucial IT infrastructure and service support processes are aligned with the priorities of the business. The system automates, monitors, manages and reports on the entire range of service level agreements.

  • Setup by Business Process or Equipment Type required response and completion times.
  • Prevent miscommunication between IT and business about reasonable service levels.
  • Reports measure the service level performance actually achieved against required levels.
  • Analysing KPI data, addressing problem areas, and continually refining the services offered.
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